ORGANIZATION SCAN GUIDE

CLIMATE (Emotional)   open-dosed?   directive-participative?   trust-suspicion? repressive-developmental?  company-oriented-worker-oriented?  cooperative-competitive?  morale and satisfaction level?

•   Ways of working generally accepted or resisted?

•   Personal sharing and self disclosure?  supportive-accepting-judgemental-critical?  secure—anxious?

•   Sources of support?

•   Public expression of fears, desires, concerns?

CLIMATE (Physical)   lighting?  layout of equipment?   colors?  use of space?

•   Patterns established by physical set up?

•   Messages of work environment?

INVOLVEMENT   • What motivates members to stay in the system?  to leave?

•   What makes system attractive?  Rewards?  Punishments?

•   How much stake in outcomes?

•   Informal structure and norms?

•   Responsibility felt for system goals?   absenteeism-turnover-lateness

•   Areas of involvement (other opportunities)?  Level of involvement?

INTERACTION  • Who has what power?

•   Lines of communication — direction—flow?

•   Timeliness and accuracy?  Reception?   Status of units?

•   Status hierarchy-position power-prestige power.   Sub-group or cliques?

•   Interaction between units.  Job-oriented—person-oriented?

•   Role of formal/informal leaders or supervisors?   Formal system vs informal?

•   Factors affecting interaction (shifts, location of units, common meals)

•   Sex roles?

•   How is conflict handled?

COHESION   • Level of cohesion?

•   Strength of pressures to conform to system norms?  Extent of conformity-deviation?  Form of pressures?

•   Sub-group or unit differences in solidarity?   Acceptance of non-conformists?

•   Clarity and strength of values?

PRODUCTIVITY   • Clarity of goals?

•   Source of goals-internal/external?   Degree to which goals are shared?

•   Where and how are major decisions made?  Effectiveness of decision-making structures?

•   Evaluation and feedback of internal/external needs?  How is productivity assessed (feedback and use by system)?

•   Budget allocations related to organization priorities?

•   Clarity of roles and functions— duplication or overlapping?

•   Flexibility of procedures?  Extent of experimenting with new procedures?

 

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... Appendix B—Community Scan Guide